Returns, exchanges and refunds

Every item in this Store is decorated to order for your organization, so all sales are final. We can't take back or exchange a custom item because of size, color, fit or a change of mind. Please check the size chart on each product before you order.

If we made a mistake, we make it right. Tell us within 14 days of receiving your order if an item:

• has a printing, embroidery or other decoration defect;
• is damaged or defective as delivered;
• is not what you ordered (wrong product, size, color or decoration).

Email the Store's support contact with your order number and a photo of the problem. We will remake the item at no cost. If we can't remake it, we refund what you paid for that item, including any tax and card fee charged on it.

Cancellations. An order can be cancelled until it goes into production. Once production starts, the order can't be cancelled. To cancel, contact the Store's support contact with your order number as soon as possible.

Refunds go back to the original payment method. Card refunds go through our payment processor, Square, and usually reach your account within 5 to 10 business days, depending on your bank. Fundraising amounts included in a refunded item are refunded with it.

Lost or late shipments. If a shipped order hasn't arrived by the expected date, contact us and we will work with the carrier. Pickup orders are held at the pickup location named at checkout.